Communications Management

Julia Rutherford Silvers, CSEP

Certified Special Events Professional

Event Management Authority

Like angels and elephants dancing on the head of a pin, our dreams and responsibilities may have no limits, but must be balanced according to the music of the moment.

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Communications Management

27 November 2013

The acquisition of the necessary equipment and development and implementation of the modes and protocols for on-site briefing and debriefing activities and information exchange with internal and external constituents of the event project, including the preparation and incorporation of applicable documentation and contact information into a comprehensive and readily accessible format.

Major Functions	Performance Elements
Communications Framework	Identify internal and external constituents and information needs Create a flowchart of communication responsibilities Recognize and incorporate the nature of information exchange Establish a network of communication channels
Communications Equipment	Determine and acquire appropriate technology Specify equipment responsibilities and procedures Identify internal and external personnel and radio frequencies Integrate event technology and tactics into communications plan
Communications Procedures	Specify written, aural, visual, and electronic techniques Coordinate briefing and debriefing meetings Ensure efficient on-site connectivity and radio protocols Create communications plan and team for emergency situations
Messages	Determine the types of messages to be communicated Establish content and style of messages to be communicated Ascertain and ensure the system capacity Specify timing of messages for effective information exchange
Resources	Ensure verification documentation is accessible on-site Create comprehensive contact lists Develop and implement communications training for personnel

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